See who's driving your best reviews

There are three ways: automatically via CRM integration (when the job event includes team member data), when a logged-in team member sends the review invite directly, or through manual attribution. Not all CRM integrations include employee data — check your specific integration to confirm. 

Yes. Any user connected to your NiceJob company profile can view the Leaderboard from the Insights tab. Many businesses find that visibility alone is enough to drive healthy competition — team members start paying more attention to how they interact with customers when they know their reviews are being tracked.

Yes. The Leaderboard works across multiple locations, making it especially useful for franchises and multi-location operators. You can compare team performance across sites and use the data to standardize your best-performing service behaviours across the whole business.

Because better service generates richer, more detailed reviews — and richer reviews rank higher. Research shows businesses in the Google top-3 positions receive reviews that average around 350 words, versus significantly less for positions further down the page. The Leaderboard makes that connection between individual performance and business-wide SEO visible at the staff level.

If the review name and the contact name in NiceJob don't align, the automatic match may fail. In those cases you can attribute the review manually. NiceJob's support team can help you set up attribution correctly for your specific CRM integration.

Yes. Any user connected to your NiceJob company profile can view the Leaderboard from the Insights tab — so your whole team can see the standings, not just management. Many businesses find that shared visibility is the biggest driver of friendly competition. When team members can see each other's scores in real time, they start paying closer attention to how they interact with customers.