Spot what's driving satisfaction
NPS Surveys help you reveal patterns that persist within your business so you can keep doing the things that make customers happy and work on what needs your attention.
Track trends over time
Tracking your NPS score monthly tells you whether your business is improving, and whether specific operational changes are having the effect you intended.
Benchmark across locations
If you run multiple locations or franchise locations, NPS gives you a consistent metric to compare performance and surface where coaching or operational support is most needed.
Set up your campaign with an NPS-only (1-10 rating + optional comment) or NPS + basic feedback (rating plus 4-10 experience-based questions) template.
The NPS dashboard lets you track your NPS score, trends, survey response rates, and see the distribution of Promoters, Passives, and Detractors.
Have more than one business location? You can toggle the filter to see a more detailed view of NPS scores by location/franchise right in your NPS dashboard.