Get the real story from customers

NPS (Net Promoter Score) asks one simple question — how likely a customer is to recommend you, on a 0–10 scale — and turns the answers into a single number between -100 and +100. It's the fastest way to know whether your customers are genuinely happy, long before that opinion shows up as a public review. A rising NPS is one of the clearest early signals that your business is improving. 

A review request is public and one-directional — you're asking a customer to broadcast an opinion. An NPS survey is private feedback first. It captures how every customer feels (not just the ones who feel strongly enough to post), lets you catch unhappy customers before they go public, and gives you trend data over time. Your happiest responders can then be routed to leave a public review. 

Automatically, the moment a service is marked complete in NiceJob — so you're catching the customer while the experience is still fresh. There's no manual step for your team, and you can add a short delay if you'd rather give the customer a little breathing room first. 

Detractor responses surface privately in your dashboard and can alert your team right away — so you can reach out, resolve the issue, and turn the experience around before it becomes a 1-star review on Google. Catching a detractor early is often the difference between a lost customer and a loyal one. 

Yes. The NPS-only template keeps it to a single 0–10 question with an optional comment for the highest response rate. The NPS + feedback template lets you add up to 10 questions covering specific aspects of the experience — quality, timeliness, communication, value — so you can see exactly what's driving your score. 

Yes — NPS surveys are included with NiceJob Pro, alongside the full reputation and retention toolkit. If you're on a different plan, our team can walk you through upgrading.