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Blog
You’ve got a busy schedule, appointments booked back-to-back, and new customers coming through the door. Then all of a sudden, things slow down. The customers who filled your schedule last month aren’t booking again, and you’re left wondering where they went.
The reality is, getting a customer through the door once doesn’t guarantee they’ll come back. Even happy customers can forget to book their next appointment, especially when they’re busy with everything else on their plate. A timely reminder can be all it takes to bring them back.
That’s where Get Repeats comes in.
What is Get Repeats
The Get Repeats feature makes it easy to stay in touch with customers. Once your CRM software is connected, you can set up an automated campaign that follows-up with customers based on their last service.
By reaching customers at the right time, Get Repeats helps keep your business top of mind, make rebooking easier, and turn more one-time appointments into repeat business.
How Get Repeats Works
You can get started with Get Repeats in just 3 easy steps:
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Connect your customer data: Get Repeats works with the booking information already in your connected CRM or accounting software. This lets NiceJob know when a customer has had their last service and when it’s time to send a reminder.
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Set your reminder: Choose when you want customers to hear from you after their last service, then customize the message you’d like them to receive. Once your campaign is turned on, Get Repeats takes care of the follow-up automatically.
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Track your results: As customers book again, you can use NiceJob’s Insights to see how much revenue your Get Repeats campaign is generating from those repeat bookings.
When Should You Use Get Repeats
The right time to remind a customer depends on how often they typically need your service. A reminder that’s too early may feel irrelevant, while one that’s too late could mean a customer has slipped through the cracks. Get Repeats lets you set the timing of your reminder based on specific scenarios.
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Regular Service Reminders: Remind customers when they’re approaching the point they would typically book the same service again, like a dental practice reminding patients when they’re due for their next cleaning.
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Seasonal services: Reach out before a service is typically needed each season, giving customers a chance to book before it slips their mind, like an auto shop reminding customers to book their winter tire swap before the first snowfall.
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Recurring appointments: Time follow-ups around how often clients actually return, like a massage therapist reminding clients when their usual rebooking time approaches.
Whether you’re reminding customers about a regular service, a seasonal appointment, or a recurring treatment, Get Repeats can adapt to your specific customers’ needs across a range of industries.
Turn Past Bookings Into Future Appointments
You’ve achieved the hard part of earning the customer’s business. Get Repeats helps make sure the next booking doesn’t get forgotten, so you can keep the momentum going.
By reaching customers at the right time, you can stay top of mind, make rebooking easier, and turn more one-time appointments into repeat business.
Keep your calendar booked
Upgrade to NiceJob Pro and use Get Repeats to turn more past customers into repeat bookings.
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