In our latest webinar, we sat down with industry experts Fred and Christine Hodge from Clearview Washing, alongside Curt Kempton, founder of ResponsiBid, and Justin from NiceJob, to discuss the power of automation in home services businesses.
They shared real-world insights on how technology can streamline operations, increase revenue, and provide a better customer experience.
➡️ Watch the webinar, or check out the key takeaways for easy skimming.
The Benefits of Automation
Clearview Washing implemented automation solutions to address some of their biggest operational challenges.
As the company grew, managing day-to-day operations became increasingly difficult. Before leveraging tools like ResponsiBid and NiceJob, they struggled to stay organized and give consistent quality service.
ResponsiBid transformed Clearview's pricing process. Previously, their sales team provided inconsistent quotes for the same job. By standardizing their pricing model through ResponsiBid, they achieved consistent pricing and increased their average ticket price by nearly 70%, thanks to automated upselling and bundling.
Consistency in Pricing and Operations
One of the biggest wins for Clearview was using ResponsiBid’s automation to streamline quotes, upsells, and scheduling. Fred says:
“We needed to be like the Big Mac—you get the same thing whether you’re in California or New York,”
By bundling services like gutter cleaning and trash bin cleaning, they were able to maximize the value of each job while saving time and resources. This allowed them to perform fewer jobs while significantly increasing their overall revenue.
Reputation and Review Automation with NiceJob
After completing a job, the next challenge was getting customer feedback. Before using NiceJob, they had about 130 Google reviews in over 16 years of business.
After integrating NiceJob, Clearview Washing has now amassed nearly 800 reviews in four years. The combination of automation and personalized follow-up sequences has dramatically improved their online reputation.
The key to getting consistent reviews is not just asking once but following up multiple times through various channels like email and text. Christine explains:
“We contact customers up to 12 times over the next six years, reminding them about our services and asking for feedback”
This multi-touch approach ensures that Clearview stays top of mind, helping to generate recurring business and positive reviews.
The Importance of Leadership and Team Buy-In
Implementing new technology isn’t without its challenges. Fred and Christine admit that there was initial pushback from their team when they first introduced ResponsiBid. However, by demonstrating the value of the tools and showing the team the long-term vision, they were able to gain full buy-in.
Automation allowed Clearview to systematize their processes, freeing up time to focus on more important aspects of their business—like growth and customer satisfaction.
Check Out The Full Webinar 👇
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